At SSM Electric, we aim to deliver your order quickly, safely, and reliably. We understand how important timely delivery is and work with trusted couriers to ensure your lighting and electrical products arrive in excellent condition.
Once you receive your order confirmation email, your order will be processed within 2–3 business days (excluding weekends and public holidays).
• Business days are Monday to Friday.
• Orders are not processed on weekends or bank holidays.
When your order has been dispatched, you will receive a shipping confirmation email with delivery details.
During busy periods or high order volumes, processing times may be slightly extended. If there is a significant delay, we will contact you by email or phone.
Shipping costs are calculated and displayed at checkout.
£4.99
Estimated delivery: 2–5 business days
£7.95
Estimated delivery: 1–2 business days
£15.95
Estimated delivery: 3–6 business days
Delivery times begin once your order has been dispatched.
We work with trusted courier services to deliver your order safely.
If you are not available at the time of delivery, the courier may:
• leave the parcel with a neighbour
• deliver to a local collection point or sorting office
• leave the parcel in a safe place at your property
This is carried out according to the courier’s delivery policy.
While we aim to meet estimated delivery times, delays may occasionally occur due to:
• peak seasons (especially Christmas)
• severe weather conditions
• courier service disruptions
• remote delivery locations
If your order is significantly delayed, we will keep you informed.
Please ensure your delivery address is correct at checkout. SSM Electric cannot be responsible for delays or losses caused by incorrect address details.
If your order arrives damaged or items are missing, please contact us within 48 hours of delivery with photos and details so we can resolve the issue quickly.
If you have any questions regarding shipping or delivery, please contact us:
Email: info@ssmelectric.co.uk
Company: SSM Electric
We’re always happy to help and ensure your order reaches you smoothly.