At SSM Electric, we want you to feel confident when purchasing from us. If something isn’t right, we will do our best to resolve the issue quickly and fairly.
This policy works alongside your statutory rights under UK consumer law.
You may return most items within 30 days of delivery for a refund or exchange.
To be eligible for a return:
• items must be unused and in original condition
• all packaging and accessories must be included
• proof of purchase is required
Returns that do not meet these conditions may be refused or subject to a partial refund.
If your item arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery.
We will:
• provide troubleshooting support where appropriate
• offer a replacement where possible
• issue a full refund if the item cannot be replaced
If a fault is confirmed, we will reimburse reasonable return postage costs.
All returned items may be inspected before a refund or replacement is issued.
If you change your mind, you may return the item within 30 days provided it is unused and in resaleable condition.
• Return shipping costs are the customer’s responsibility.
• Original shipping fees are non-refundable.
• We recommend using a tracked service, as we are not responsible for lost returns.
For safety and hygiene reasons, we cannot accept returns on:
• installed or used electrical items
• customised or special-order products
• items damaged due to incorrect installation or misuse
This does not affect your rights if the product is faulty.
Once your return is received and inspected:
• approved refunds will be issued to the original payment method
• refunds are typically processed within 5–7 business days
• your bank may take additional time to process the payment
If a returned item shows signs of use, damage, or missing parts, a deduction may be applied.
After 30 days, faulty products may still be covered under manufacturer warranty.
If a fault develops within 12 months and is not caused by misuse or wear and tear, we will assist with repair, replacement, or warranty support.
To request a return or report a problem, please contact us:
Email: info@ssmelectric.co.uk
Company: SSM Electric
Please include:
• your order number
• photos (if item is damaged or faulty)
• a brief description of the issue
We aim to respond quickly and resolve issues with minimal inconvenience.
Nothing in this policy affects your legal rights under the Consumer Rights Act 2015.
We appreciate your trust in SSM Electric and are committed to providing quality products and reliable customer support.